Shipping

Shipping Policy

Thank you for choosing Swingstar Sports for your pickleball needs. Here's what you need to know about our shipping policy:

1. Processing Time: Orders are typically processed within 24 hours after payment confirmation. Please note that orders are not processed or shipped on weekends or holidays.

2. Delivery Time: Our standard shipping option delivers within 3-5 business days for US orders and 5-7 business day for EU and international orders. Delivery times may vary depending on your location and any unforeseen circumstances.

3. Shipping Rates: We offer low-rate shipping for all orders within the continental U.S. For international orders or expedited shipping, additional charges may apply.

4. Returns: Once your order has been delivered, you have the right to return your order within 14 days.

5. Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your delivery.

6. Addresses: Please ensure that your shipping address is accurate and complete. We are not responsible for packages delivered to incorrect addresses provided by the customer.

7. Delays: While we strive to deliver your products promptly, delays may occur due to external factors such as weather, holidays, or other unforeseen circumstances. We appreciate your patience during such times.

8. Lost or Stolen Packages: Swingstar Sports is not responsible for lost or stolen packages. If you have concerns about the security of your delivery location, please consider using a secure shipping address.

9. International Shipping: For international orders, additional customs charges, taxes, or other fees may apply. Customers are responsible for any such fees.

10. Returns Due to Shipping Issues: If your order is returned to us due to an incorrect address provided by you or refusal to accept delivery, additional shipping charges may apply for reshipment.

For any questions or concerns about our shipping policy, feel free to contact our customer support at info@swingstarsports.com.